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POMS
(Patrol Order Management System)
POMS Status, 12-MAY-05, 1700
1. Server Upgrades
2. AUXDATA Updates
3. Printing Problems
4. AOLProblems
Server Upgrade:
We have completed the Statronics Server upgrade from Win NT 4.0 Server
to Win2003 Server along with a Citrix Server Upgrade.
AUXDATA Updates:
We may have a problem with the AUXDATA/POMS feed tomorrow until we
complete synchronizing the systems. This should be resolved during the
day.
Printer Problems:
We had to reset all print driver requests. Try printing directly from
POMS. If you are still having problems, click on the Printer Problems
button on your menu. Then press your F1 key for help in identifying your
print driver. Enter your print driver name in the box provided.
Do not guess! Erroneous print driver names submitted by this method will
be ignored. No phone calls please, we need you to enter the print driver
name in POMS.
AOL Problems:
We have setup a SPAM notification feedback process with AOL. We assured
AOL that we would PERMANANTLY REMOVE anyone reporting that they are
receiving SPAM from POMS@Statronics.com
from POMS and any future POMS Forum emails. While not guaranteed, this
should reduce the possibility of AOL blocking all POMS emails in the
future.
Printing Problems
Citrix Corp. released Version 9 of the Citrix Client recently. This
version corrects a number of Printing problems with the POMS
Application.
If you are experiencing print problems we suggest that you update your
computer with the latest version of the Citrix Client.
Instructions are available at the POMS Web site: http://www.statronics.com/poms/
Click on POMS Documents and review the Install Citrix Client video or
the POMS Installation Guide.
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Two new mandatory fields in the CG-5132.
Gallons of Fuel (used) and Underway/flight hours will be mandatory as of
01-FEB-05 for all Auxiliary Facilities.
5132s submitted without Gallons of Fuel and Underway hours will be Error
Returned starting on 01-FEB-05. You can note old 5132's with the
required Gallons of Fuel (used) and Underway hours.
The new fields are located to the right of the Fuel Amount in Section
II.3 of the CG-5132.
5132s printed or generated PDF files as of 16-JAN-05 will have the new
fields.
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The Coast Guard Finance Center has not
approved Electronic or Facsimile signatures for use with the CG-5132!
Four signatures are required on the CG-5132 prior to approval for
reimbursement through POMS.
1. Order Issuing Authority approving the patrol
2. Operator/Coxswain
3. Auxiliary Claimant
4. Order Issuing Authority approving the reimbursement
No exceptions, ORIGINAL SIGNATURES required for reimbursement!
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Citrix Client Version 8.1
We are having a few members attempting to download and install the
current Citrix Client without going to the POMS web site and downloading
the POMS Installation Guide.
http://www.statronics.com/poms/
Click on "POMS Documents"
The following information is for our users that haven't downloaded the
latest version or our users that downloaded the wrong files and cannot
get the Citrix Client to work.
If the Citrix Client file ends with .msi or .cab, it is defiantly the
wrong file. You have to download the ICA32T.EXE or ICA32.EXE based on
the instructions in the POMS Installation Guide!
The correct file to download is difficult to find at the Citrix web
site.
You have to download the POMS Installation Guide and follow the
instructions without deviating from them.
We have updated the Install Guide today (27-NOV-04) with the exact
graphics from the Citrix web site. Again, they may change, you have to
read the POMS instructions and understand them before proceeding.
The "No Write Access" portion of the Install Guide has
changed; new instructions on how to correct the problem are included.
Note: The POMS Install guide is for the Windows Operating Systems.
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Citrix Client Install Video
This is the first of a series of POMS Help videos posted on the POMS Web
Site at:
http://www.statronics.com/poms/
Scroll down and click on POMS Videos.
The video will walk you thru the installation of the Citrix Client on a
Windows System and the placement of the POMS.ICA on your desktop.
Note: The Citrix Client is installed in every Coast Guard Workstation
III.
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Facility Photos, point
of clarification.
OnLine CG-5132/7030 Users:
1. Place the digital photo of your Facility in the "C:\POMS\PHOTOS"
folder.
2. Click on "My Facility" then "Update Photo" then
"Upload Valid Photos".
Note: OnLine Users can only upload their own facility photos.
Location Administrator:
1. Place the digital photos of Facilities in the "C:\POMS\PHOTOS"
(home) or the U:\POMS\PHOTOS (C.G. Workstation III) folder.
2. Click on "Location" then "Upd Fac Photos" then
"Upload Valid Photos".
The only digital photo requirement is that the photo be a .jpg or .bmp
and the file name must be your Facilities Document Number or State
Registration Number.
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POMS
on America On Line (AOL) Many
POMS users who have AOL as their Internet Service Provider (ISP) have
reported communications problems in the form of not being able to access
POMS or receive POMS-related e-mails (e.g. - system user notices;
replies to their own e-mails about POMS questions/problems) from the
POMS Support Desk (POMS@statronics.com).
2. Most of these problems stem from requests by many POMS users to
AOL to block receipt of the POMS-related e-mails from the POMS Support
Desk. As part of AOL's accommodation of such requests, POMS-related
e-mails from the POMS Support Desk are being blocked entirely...to the
point where POMS users who have AOL as their ISP have no indication
whatsoever that POMS-related e-mails were ever sent to them.
3. These problems are being addressed with AOL in order to get the
POMS Support Desk recognized as an acceptable e-mail source (vice "spam").
Until corrective action is resolved, there are two ways that a POMS user
with AOL as their ISP may be able to work around these problems:
A. POMS-related questions/problems can be worked through the
local POMS administrator. This will require direct voice or e-mail
communication between both parties.
b. POMS-related e-mail can be received
through an other-than-AOL ISP/address:
(1) Establish an e-mail
address that is NOT an AOL address. There are several free e-mail
providers available to do this. It is not necessary to change ISP,
but rather obtain an alternate non-AOL e-mail address. Many POMS
users may already have one available.
(2) Submit this
alternate e-mail address for entry into AUXDATA as the POMS user's
primary e-mail address (POMS taps into AUXDATA to determine your e-mail
address).
(3) Ensure that e-mail
from the POMS Support Desk is not blocked by this new e-mail provider.
4. The above actions will help ensure continued access to POMS and
POMS-related e-mail even if current problems with AOL are unable to be
resolved. AOL users should at least be prepared to pursue the
steps in paragraph 2.b. above if these problems cannot be resolved.
Updates on this situation will be provided via ALAUX.
5. All POMS users are also reminded to use the "Problem
Management" function in POMS to report problems with the system.
This ensures that essential information is automatically included in
your reports. Using this function does not get around the current
AOL e-mail address issue. Those users who have an AOL address in
AUXDATA will still have no communication with the POMS support staff
until further notice.
6. The important lesson learned from all of this is that if an ISP
receives enough complaints from its customers about unwanted e-mails
from a specific source, then the ISP may not allow e-mails from such a
source to be received by any of their customers. Although POMS-related
e-mails from the POMS Support Desk may be perceived as inapplicable to
many POMS users, they are very important in terms of ensuring all POMS
users are informed and aware of the status of the system. The
system cannot be adjusted to allow access for a POMS user without also
receiving communications from the POMS Support Desk. Once such
e-mails are received, they should, as a minimum, be read.
Whether they are then electronically filed, printed, or deleted is up to
the POMS user. As this situation points out, the least desirable
course of action is to ask the ISP to block e-mails from the POMS
Support Desk. This lesson must be heeded more and more in terms of
how we all must deal with growing trends toward greater and greater use
of e-communications to support Auxiliary programs.
7. Your consideration and understanding are greatly appreciated.
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